Join Astra. Step-by-step checks.
Troubleshoot joining Astra: Maralys installation, pack updates, server status, sign-in and contacting support with the exact error message.
The essentials. Step by step.
Identify the stage: app, pack, launch or connection.
Check updates and server status.
If it still fails, send support the stage and exact error text.
Identify the stage that failed
Separate the stages: installing Maralys, downloading the pack, launching the game and connecting to Astra. These are different problems. Check free disk space and download completion; use the server page for system requirements when they are published.
Check the pack and server status
Open Astra in Maralys and let offered updates finish. Check server status on its page. A factory problem after joining is different from a launch failure: use the knowledge base for mechanics and pack checks for launch problems.
Give support a precise description
Tell support the server name Astra, your system, the stage and the exact error message. Keep passwords and sign-in codes private. Mention if the failure occurs only near one structure: that helps distinguish a launch problem from a specific situation in the world.
Continue in the right section.
A couple more answers.
Should I reinstall during server maintenance?
Wait for reopening news first. Server unavailability alone does not require reinstalling the app or deleting a world.
The game starts but access is refused?
Read the refusal message. For an account restriction, check the rules and appeal procedure; for a technical error, send the exact message to support.